Refund policy

Refund & Return Policy

All sales are final. CNDL STX does not accept returns or exchanges once an order has been placed and fulfilled.

Damaged Items If your order arrives damaged, you must contact us within 48 hours of delivery at bricecrisan@icloud.com. Please include your order number and clear photos of the damaged item. Once reviewed and approved, we will offer a replacement or store credit at our discretion.

How to Report Damage

1. Email us at bricecrisan@icloud.com within 48 hours of delivery
2. Include your order number
3. Attach clear photos of the damage
4. Our team will respond within 2–3 business days

Non-Returnable Items All items not damaged upon delivery are non-returnable and non-refundable. This includes items that are the wrong size, unwanted, or purchased by mistake. We strongly encourage customers to review sizing charts and product details before purchasing.

Questions? Contact us at bricecrisan@icloud.com or through our website contact form.

CNDL STX reserves the right to update this policy at any time.